FAQ

FAQ’s

FREQUENTLY ASKED QUESTIONS

How To Purchase

You can shop online at any time and pay by credit card. If you would like someone to assist you with your order simply contact our super helpful support team at support@giftcardexpress.com.au. The team are there for you from 9:00am-5:00pm AEST Monday – Friday.
There are no restrictions on the number or amount of Gift Cards you can purchase. However, some brands may have limited denominations. Refer to the specific brand’s product page to find out what denominations are available – you may be required to purchase multiple Gift Cards to reach your desired amount.
We accept Credit Card (Visa & MasterCard).
You can check the status of an order by clicking on the Log In link at the top of any page. After logging into your Account go to the Order History section to review the status of your order.

Shipping Information

eGift cards are delivered via email, usually within a maximum of 3 hours of payment acceptance. Physical Cards have processing time of 2-4 days with delivery time up to 5 days. Delivery will be based on the shipping method you selected in your order. You will receive an email with tracking info for physical card orders once they have shipped for both the express post and trackable post options.
For email – its free! For standard Mail its $5.25 For next day and tracked EXPRESS Post its $9.50
Gift cards can be shipped to multiple addresses, within Australia. However, we currently do not offer international shipping. Of course you can order from overseas and we’ll ship to anyone of your friends and relatives in Australia.
The majority of orders are delivered within a maximum of 3 hours from the time of purchase to receive the order. As soon as your order has been approved, you will receive an email confirmation and following that you can expect to receive your eGift Cards shortly after.
The recipient will receive an email that contains a link to their eGift. You will also receive a confirmation email that the recipient has received their eGift. The link in the recipient’s email will take them to their personalized eGift which can then be redeemed in-store or online (unless the merchant has specified restrictions). Please refer to each merchant’s redemption details for use. In some cases, the recipient can use the eGift directly from their smart phone.
If your recipient has not received their eGift, first confirm the email address is correct and that the email has not landed in their spam folder. Failing that, if you created an account you can log into My Accounts and go to My Purchases. From there you can find the order and re-send the eGift to the recipient. If you checked out as a guest simply contact our super helpful support team at support@giftcardexpress.com.au.

General Gift Card Information

Please refer to each brand’s terms and conditions found on the brand’s product page prior to purchasing the Gift Card to find out this information, as this differs between brands.
Gift Cards are non-refundable. In event the intended recipient does not receive their eGift Card, please contact our super helpful support team at support@giftcardexpress.com.au.
Once the eGift has been sent it is non-refundable. If the intended recipient does not receive their eGift or accidentally deletes it, we are happy to resend their eGift if you contact our super helpful support team at support@giftcardexpress.com.au. The team are there for you 9:00am-5:00pm AEST Monday – Friday.
For balance, transaction and expiry information please contact the brand directly. Contact information is printed on the eGift that is sent to the recipient or available in the Terms & Conditions for each brand’s page on our website. Please note this is private information that we at Gift Card Express do not have access to so best go straight to the retailer.
Most Gift Cards can be used at the merchant's retail locations and online at the merchant's website. However, since every merchant is different, please refer to their specific redemption details found on each brand’s product page prior to purchasing the Gift Card.
Our general policy is that we do not offer refunds following purchase or after delivery of your order.